Question 1

How do I check my case status?

Accepted Answer

Use the Check Case page and enter your case reference number together with the access code issued by our office. For full details, sign in to the client portal.

Question 2

How do I contact my attorney?

Accepted Answer

Clients can send secure messages to their assigned attorney from the client portal, or call the office during business hours. Portal messaging is not monitored continuously and should not be used for emergencies.

Question 3

How do I upload documents?

Accepted Answer

Document upload is available in the Documents section of the client portal. Files are associated with your matter and are visible only to you and your legal team.

Question 4

How do I see my court date?

Accepted Answer

Upcoming court settings appear on your portal dashboard and on the detail page for your matter. Always confirm settings with our office, as court calendars can change.

Question 5

How do I pay an invoice?

Accepted Answer

Invoices appear in the Billing section of the portal. Payments are processed through a hosted checkout provided by our payment processor; card details are never stored on our servers.

Question 6

How do I schedule an appointment?

Accepted Answer

Request an appointment from the portal or the Request Consultation page. Our office reviews the request and confirms a time.

Question 7

How do I reset my password?

Accepted Answer

Use the password reset link on the login page. A reset link will be sent to the email address on file. Reset links expire for security reasons.

Question 8

What happens after I submit a consultation request?

Accepted Answer

Our intake team reviews your request and contacts you to discuss scheduling and conflicts. Submitting a request does not create an attorney-client relationship.

Frequently asked questions